PRIVACY POLICY
Privacy Policy
This Privacy Policy describes how J&R Universal Investments LLC, doing business as Fitgrill (“Fitgrill,” “we,” “us,” or “our”), collects, uses, and protects information when you visit fitgrill.fit, purchase our meal prep products, join our loyalty program, or communicate with us by text message, email, or phone.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide
- Contact information: name, mobile phone number, email address, and mailing or delivery address.
- Order information: items purchased, dietary preferences, payment method, and delivery or pickup details.
- Loyalty program data: sign-up details, points balance, rewards earned, and visit history.
- Communications: the content of messages you send us through SMS, email, or our website.
Information Collected Automatically
- Device and browser information, IP address, and pages viewed on fitgrill.fit.
- Cookies and similar technologies used to remember preferences and improve site performance.
2. How We Use Your Information
- To process and fulfill your meal prep orders.
- To operate our loyalty program and credit points and rewards.
- To send transactional messages (order confirmations, pickup or delivery updates, account notices).
- To send marketing and promotional messages, including SMS, when you have opted in.
- To respond to customer support inquiries and conversations.
- To improve our products, website, and services.
- To comply with legal obligations and prevent fraud.
SMS / Text Messaging Privacy
Mobile information collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. All categories listed below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How you opt in: You opt in to receive text messages from Fitgrill by enrolling in our loyalty program through our point-of-sale and loyalty software, or by submitting your mobile number through a Fitgrill sign-up form and confirming your consent. You may receive marketing messages (promotions, new menu items, special offers) and customer support messages.
Message frequency: Message frequency varies based on your activity and our promotions. Message and data rates may apply.
How to opt out: Reply STOP to any message at any time to unsubscribe. Reply HELP for assistance, or contact us at fitgrillrgv@gmail.com.
What we collect for SMS: your mobile phone number, the date and time of your opt-in, the source of your opt-in, and the content of messages you send to us.
3. How We Share Your Information
We share information only as needed to operate our business. Categories of recipients include:
- Service providers who help us run our business, including our payment processor, loyalty platform, SMS delivery provider (Salesmsg), email provider, and delivery partners.
- Legal and safety: when required by law, subpoena, or to protect our rights, customers, or the public.
- Business transfers: in connection with a merger, sale, or transfer of assets.
We do not sell your personal information. As stated above, we do not share mobile opt-in or SMS consent data with third parties for their marketing purposes.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
6. Your Rights
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Opt out of marketing communications at any time (for SMS, reply STOP).
- Withdraw consent where consent is the basis for processing.
To exercise any of these rights, contact us at fitgrillrgv@gmail.com.
7. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Continued use of our services after an update means you accept the revised policy.
9. Contact Us
J&R Universal Investments LLC dba Fitgrill
2900 Buddy Owens, Suite B
McAllen, TX 78504
Email: fitgrillrgv@gmail.com
Web: fitgrill.fit